Complaint process
How to submit, track and escalate a complaint.
Updated: 31/07/2026Bahasa IndonesiaSubmit
Send the order reference, seller or product, problem, requested outcome and suitable evidence through the account or support@relde.com. Do not send passwords or full payment-card data.
Review
Relde creates a case reference, may request more information, and coordinates the seller and relevant providers. The outcome records its basis and any return, refund or corrective action.
Escalation
New evidence can be submitted for reconsideration. The process does not prevent contact with a competent consumer, dispute-resolution or regulatory authority.
Ajukan pengaduan
Company and contact information
PT. Teknologi Digital UtamaNPWP: 86.728.058.8-067.000Satrio Tower 16th Floor, Unit 1, Jl. Prof. Dr. Satrio Kav. C-4, Kuningan, Jakarta 12950, Indonesia, Phone: +62 21 22057930Customer support: support@relde.com · Legal and data: legal@relde.com