Product safety and recalls
How unsafe-product reports, suspensions and recalls are handled.
Updated: 31/07/2026Bahasa IndonesiaReport
Report the product, seller, order reference, risk and evidence to support@relde.com. Stop using an item that may present an immediate safety risk.
Investigation
Relde may stop new transactions, preserve records and require provenance, testing or corrective evidence while the seller and relevant authority review the risk.
Recall
When a recall is required, affected buyers are notified and given stop-use, return, replacement or refund instructions. Completion is tracked against the affected orders.
Company and contact information
PT. Teknologi Digital UtamaNPWP: 86.728.058.8-067.000Satrio Tower 16th Floor, Unit 1, Jl. Prof. Dr. Satrio Kav. C-4, Kuningan, Jakarta 12950, Indonesia, Phone: +62 21 22057930Customer support: support@relde.com · Legal and data: legal@relde.com