Complaint process
How to submit, track and escalate a complaint.
Updated: 31/07/2026Tiếng ViệtSubmit
Send the order reference, seller or product, problem, requested outcome and suitable evidence through the account or support@relde.com. Do not send passwords or full payment-card data.
Review
Relde creates a case reference, may request more information, and coordinates the seller and relevant providers. The outcome records its basis and any return, refund or corrective action.
Escalation
New evidence can be submitted for reconsideration. The process does not prevent contact with a competent consumer, dispute-resolution or regulatory authority.
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Company and contact information
CÔNG TY TNHH ADBRO VIỆT NAMMã số doanh nghiệp: 0315459950L17-11, Tầng 17, Tòa nhà Vincom Center, 72 Lê Thánh Tôn, Phường Sài Gòn, Thành phố Hồ Chí Minh, Việt NamCustomer support: support@relde.com · Legal and data: legal@relde.com